Cancellation and Refund Policy – ArteMG

1. Cancellation Request
   Subscribers to ArteMG services may request cancellation of their subscription at any time by contacting our team via WhatsApp at +55 (31) 9 9303-1606 or by email at [email protected]/en. Once the cancellation request is processed, the subscriber will receive a confirmation email, ensuring the cancellation is officially recorded.

2. Service Period After Cancellation
   After cancellation confirmation, the subscriber will continue to have access to ArteMG services until the end of the 90-day cycle counted from the date of the last payment made. This period is intended to provide a smooth transition and ensure full use of the service already paid for.

3. Post-Cancellation Satisfaction Survey
   Upon completing cancellation, the former subscriber will receive an optional brief survey by email to share the reasons for their decision. Additionally, they will continue to receive periodic updates about ArteMG news and relevant content for free. To stop receiving these emails, simply click “Unsubscribe” at the bottom of any email.

4. Refund Policy
   ArteMG issues refunds under the following circumstances:

• Incorrect or Duplicate Charges: If a duplicate or unauthorized payment is identified, the subscriber is entitled to a full refund of the improperly charged amount.

• Fraud or Charges After Cancellation: In confirmed cases of fraud or failures in cancellation processing resulting in improper charges after the cancellation request, the subscriber is entitled to a full refund of the incorrectly charged amount.

To request a refund, subscribers should contact ArteMG via email at [email protected]/en or by phone/WhatsApp at +55 (31) 9 9303-1606, providing the reason and attaching any relevant proof, if applicable.

5. Annual Subscription Cancellation and Refund
   If an annual subscription is canceled by the subscriber before the end of the contracted period, ArteMG will refund a prorated amount corresponding to the remaining months, calculated from the cancellation effective date. This policy ensures a fair refund for unused service time.

6. Refund Processing Timeframe
   ArteMG commits to processing all eligible refunds within 30 business days after the request, depending on the payment method used and the payment provider’s policies.

7. General Provisions
   ArteMG reserves the right to update this Cancellation and Refund Policy in accordance with applicable laws and for service improvements. Subscribers will be notified of any changes via registered communication channels.

8. Consumer Rights
   ArteMG respects consumer protection laws applicable to digital products and services, ensuring transparency and fairness in all cancellation and refund policies.